Shipping policy

SHIPPING POLICY

Last updated: 29 November 2025

1. Production Time

All products are produced on demand. Production typically takes 2–5 business days.

2. Shipping Time

Estimated shipping times:

- Europe: 3–7 business days

- USA & Canada: 4–10 business days

- Rest of World: 5–14 business days

These are estimates and not guaranteed.

3. Shipping Partners

Orders are shipped by Gelato’s local partners (DHL, UPS, FedEx or local couriers).

4. Shipping Fees

Shipping fees are calculated at checkout. VAT may apply to shipping within the EU.

5. Customs & Duties

International customers outside the EU are responsible for customs duties, import taxes or other fees.

6. Incorrect Addresses

If a wrong address is provided, additional delivery fees may apply.